Frequently asked questions

No. Every WWC service can be used independently, so you can run only the tools you actually need.

No. WWC includes a large selection of handcrafted templates so you can choose one, add your content, and launch quickly.

No. Every WWC account can launch on a free WWC subdomain, and you can connect your own domain whenever you are ready.

Full platform access includes editable websites, online booking, digital waivers/forms, Stripe Connect payments, and rider/horse profile management.

Verified directory includes premium placement, richer profile fields, photo uploads, and a verified badge on your listing.

Yes. You can use only listings, only websites, only scheduling, or any combination that fits your workflow.

Most accounts can be configured quickly. Template websites and directory profiles can usually be published the same day.

Yes. WWC supports digital waiver and form workflows with e-signature capture and organized record storage.

No long-term contracts. Plans are month-to-month, and cancellation follows your active billing terms.

Use the contact page and the WWC team will help you finish setup and answer product questions.

You do. Your business content, client records, documents, and operational data remain yours.

Yes. You can submit a data export request through support, subject to identity verification and applicable legal limits.

Contact support from your account email with your request details. We verify identity before processing, and requests remain subject to legal exceptions and retention obligations.

Yes. You can request delisting at any time. Public visibility changes are handled after verification and normal processing.

Yes. Delisting only affects directory visibility. Your platform tools can remain active.

No. You can run only the parts you need, including website, scheduling, documents, payments, or directory.

WWC uses encryption in transit and at rest, access controls, and security monitoring to protect account data.

No long-term contracts. Pricing is month-to-month, and cancellation takes effect under your current plan terms.

The WWC directory is a public place for equine professionals to be discovered by clients searching by service and location.

Claim listing gives basic control of your profile. Verified listing adds richer profile fields, stronger trust signals, and premium placement options.

Find your business in the directory, verify ownership, and complete your profile details.

Verified status shows your profile has been confirmed and includes more complete business information clients can trust.

Yes. You can update services, contact details, profile text, and photos whenever needed.

Complete your profile, keep details current, add quality photos, and maintain verified status for better visibility.

Yes. You can represent multiple service types on a single business profile.

Yes. You can control location visibility and show only your service area if that better fits your business.

Yes. You can request delisting or pause visibility and reactivate later.

WWC reviews ownership disputes and can require verification before listing control is transferred.

Yes. Directory access and full platform access are separate options.

Yes. Your directory listing can remain active as long as your directory plan stays active.

No. WWC templates and editor tools are built for non-technical users.

Most users can publish a clean first version the same day.

Yes. WWC includes handcrafted templates tailored for equine businesses.

Yes. You can connect your own domain anytime.

Yes. You can launch on a WWC subdomain, then switch to a custom domain later.

Yes. You can update content, images, and sections anytime.

Yes. Gallery and image sections are built in so you can showcase your work.

Yes. WWC supports multi-page websites with common pages like Home, About, Services, and Contact.

Yes. Website pages can integrate scheduling, waivers, and forms directly.

Yes. WWC templates are designed to work across desktop and mobile devices.

Yes. You can control page visibility while you are building and refining your site.

Live website behavior depends on your active plan, but your content remains tied to your account.

Yes, if it is your own custom domain. Custom domains and WWC subdomains are different: you keep ownership of your custom domain through your registrar, while WWC subdomains are part of WWC service.

Yes. Hosting is included with WWC website service.

Yes. Clients can self-book through your public booking page.

Yes. You choose service types, durations, pricing, and availability rules.

Yes. Set working days, hours, buffers, and blackout dates.

Yes. You can add blocked time so those slots cannot be booked.

Yes. You can use request-and-approval flows where needed.

Yes. WWC can send appointment reminders to help reduce no-shows.

Yes. You can allow this and define your own rules and cutoff windows.

Yes. Scheduling logic prevents overlapping time slots.

Yes. Use buffer settings to protect travel and setup time.

Yes. Availability can be configured per service type.

Yes. You can require intake fields and notes during booking.

Yes. You can pair scheduling with required documents in the same workflow.

Yes. Scheduling works independently from online payments.

Yes, when payments are enabled.

Yes. You can review and manage bookings on mobile.

Yes. Booking history stays tied to your client records.

WWC is designed for low-connectivity workflows with resilient request handling.

Waivers, intake forms, policy acknowledgments, and other client-facing forms.

No. Templates are operational starting points and are not legal advice.

Yes. WWC supports digital signature capture for supported forms.

Yes. Signed records are saved and organized in your account.

Yes. You can configure workflows to require documents before completion.

Yes. You can edit forms as your business policies change.

No. Signed records remain as originally signed; updates apply going forward.

Yes. You can export records for your business files.

Records are retained as reasonably necessary for operations, security, and legal compliance, subject to WWC Terms and Privacy Policy.

Yes. You can provide copies from stored records.

Yes. WWC protects document data in transit and at rest with access controls.

You own your business data, subject to the WWC Terms.

You can request deletion, subject to retention, audit, and legal obligations.

Yes. Documents work independently from online payments.

No. Payments are optional and can be enabled only if you need them.

Payments are processed through Stripe Connect.

No. Card data is handled by Stripe payment infrastructure.

Payout timing and delivery are managed by Stripe and depend on your Stripe account status and settings.

Yes. You can create invoices and payment links in WWC when payments are enabled.

Yes. You can configure deposits or full payment for eligible booking workflows.

Yes. Scheduling and payments are independent.

WWC subscription fees are separate from Stripe processing fees and any applicable taxes or network fees.

Yes, based on your account permissions and Stripe capabilities.

Payment events are tracked in WWC, while dispute resolution is handled through Stripe processes.

Payment collection and payouts may pause until Stripe requirements are resolved.

Yes. You can disable payment functionality by disconnecting or deactivating payment setup.

Yes, depending on WWC role permissions.

Yes. WWC provides status tracking and payment activity views tied to your workflows.

Tax form issuance is handled by Stripe based on your account and applicable rules.

WWC uses verification and retry safeguards for payment events, but timing and final processing can depend on Stripe and network conditions.

They keep rider, horse, and service information organized in one place for day-to-day operations.

Contact details, horse details, service history, notes, and related records.

Yes. One rider or client can be associated with multiple horse profiles.

Yes. This supports shared ownership, trainers, and authorized contacts.

Yes. You can maintain a timeline of appointments, services, and notes per profile.

Yes. Documents can be linked to the relevant rider or horse record.

Yes. You can keep internal operational notes for your team.

Yes. Profile search is designed for quick lookup during active workdays.

Yes. You can request an export for your records.

Access is role-based, so only authorized users can view or edit records.

Yes. You can archive records to keep history without cluttering active lists.

You can request deletion, subject to retention, audit, and legal obligations.

Yes. Profile data is protected with encryption and access controls.

Yes. Profiles are independent from online payments.

Yes. Profiles are designed to connect with booking, forms, and service history workflows.